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Join the IT Service Desk

Gain valuable IT experience while earning an income and working with your peers. Positions are available with Lab Consulting, Knowledge Commons Service Desk, and the Wagner Service Desk. We are currently accepting applications for:

Lab Consultants IT Service Desk
KC Service Desk

Lab Consultants

Lab Consultants blend customer service skills with technical knowledge to help Penn State students, faculty, and staff with technology questions in the campus computer labs and technology classrooms. Lab Consulting provides technical support in eighty-five locations at University Park. They also help maintain the proper operation of hardware and printers. Lab Consulting also supports LabChat, the online chat support service available in computer labs across University Park and the commonwealth campuses.

Responsibilities include being attentive to customers and actively assisting them if they have questions; maintaining a thorough understanding of the software and machines in the labs and classrooms; using available resources to solve problems with software or systems that may be unfamiliar; notifying staff of broken or malfunctioning computers; and maintaining the cleanliness and efficient operation of the labs and classrooms.

IT Service Desk: KC

The KC Service Desk is a technology support center for students, faculty, staff, and retirees located in the Knowledge Commons of the Pattee Library. Consultants have an opportunity to develop hardware repair and troubleshooting skills by assisting the Penn State community with their personal computers and mobile devices.

Responsibilities include being attentive to customers and actively assisting them with their computer questions; connecting laptops, tablets, and mobile devices to Penn State wireless Internet; virus/spyware detection and removal; providing Penn State email support; hardware diagnostics and repair; operating systems reformatting and upgrades; and data transfer and backup.

IT Service Desk: Wagner

The IT Service Desk is the service and support nexus for IT at Penn State. The Service Desk provides 24x7 phone and email support, accounts support, and administrative systems support, a combination that you just can’t beat!

Responsibilities include answering phone, chat, and walk-in users who need IT assistance; creating new incidents and categorizing them properly; updating existing incidents, and providing resolutions when possible; updating the wiki articles to maintain accuracy; providing feedback on previously created knowledge articles in the knowledge base or our IT service management tool.

About the Positions:

All positions are wage payroll, requiring a minimum of eight hours per week. The positions all have opportunities for merit-based raises, shifts with increased pay, and advancement into student supervisor positions. Please indicate on your application if you have a preference to what area you would like to apply. These positions are only available to undergraduate students.

The hiring process can take several weeks as several hundred applications are received each semester. You will be notified via email or telephone concerning an interview or if all positions have been filled.

If you are an incoming freshman and do not yet have a Penn State Access Account, which is used to identify you throughout the application process, you will need to obtain one before you will be able to apply. Please note that to complete the application process, you must have cookies and JavaScript enabled.

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